Refund policy
At LEMUDO, customer satisfaction is important to us. If there is a problem with your order, please contact us and we will work with you to resolve it.
Returns
Due to the personal and hygienic nature of our oral-care products, we do not accept returns or exchanges for change of mind.
For health and hygiene reasons, products that have been opened, used, or removed from their protective packaging cannot be returned.
Please do not send any product back without contacting us first. Unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after receiving your order.
To help us resolve the issue, please provide:
- Your order number
- A brief description of the problem
- Clear photographs and/or video showing the issue
- Photographs of the packaging, where relevant
We will review your request and may ask for additional information if necessary.
If your claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you.
Missing or Undelivered Orders
If your order has not arrived within the expected delivery timeframe shown at checkout, please contact us so we can investigate the shipment.
Please note that occasional delays may occur due to circumstances outside our control, including carrier delays, severe weather, customs processing, or other logistical disruptions.
If an order is confirmed as lost or otherwise qualifies for a refund or replacement, we will provide an appropriate resolution.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
We may be unable to provide a refund or free replacement when an order cannot be delivered because an incorrect or incomplete address was provided by the customer.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it.
We will make every effort to accommodate cancellation requests. However, because orders may enter processing quickly, we cannot guarantee cancellation once an order has been processed or shipped.
Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Once a refund has been processed by LEMUDO, please allow additional time for your bank, credit-card provider, or payment provider to process and display the refund in your account.
Processing times vary depending on the financial institution.
Refunds for Change of Mind
Because our products are personal oral-care and hygiene products, we do not provide refunds or exchanges simply because a customer changes their mind after purchase, particularly where the product has been opened or used.
Evidence of an Order Issue
For damaged, defective, or incorrect products, we may require reasonable photographic or video evidence before approving a refund or replacement.
Please retain the product and its original packaging until your request has been reviewed, as additional information may be required.
Contact Us
If you have a problem with your order or would like to request a refund or replacement, please contact us at contact@lemudo.com
Please include your order number and relevant details so we can assist you as quickly as possible.